Find Quick Answers to Common Queries
Visit our official website or download the app, complete basic info (email/phone), verify your identity, and submit—account registration takes 5-10 minutes.
Activation is instant upon successful KYC verification. You’ll receive a confirmation email, and can start testing or using payment services immediately.
Link your payment source (bank account/e-wallet/crypto wallet), set up your preferred settlement method, and explore our SDK/API docs for integration (if for business use).
Yes, all card payments include 3D Secure authentication to prevent fraud, while ensuring smooth checkout for legitimate transactions.
We support fiat (credit cards, bank transfers, e-wallets), major stablecoins (USDT, USDC), and leading cryptos—covering global mainstream payment scenarios.
No arbitrary cross-border limits. Transaction caps are tailored to your business scale and compliance level, with flexible upgrades available upon request.
Refunds are processed within 1-3 business days. Funds are returned to the original payment source, with no additional refund fees—only the initial transaction fee is non-refundable.
Yes, all card payments include 3D Secure authentication to prevent fraud, while ensuring smooth checkout for legitimate transactions.
Businesses need to provide company registration docs, ID verification for authorized personnel, and comply with KYC/AML procedures—approval takes 1-2 business days.
Absolutely. Professional plan users can create unlimited sub-accounts for departments, stores, or regions, with granular permission controls.
Temporary restrictions may occur due to unusual transaction patterns, incomplete KYC, or regulatory requirements—contact support to resolve quickly.
Submit a written request via the dashboard or email. We’ll process it after verifying no pending transactions or liabilities (completed within 5 business days).
Choose from bank transfers, stablecoin withdrawals, or local e-wallet deposits—adapting to your preferred settlement method.
Fiat payouts: T+1 standard (2-hour express optional); stablecoin payouts: real-time upon on-chain confirmation.
The minimum payout threshold is $100 (or equivalent). No upper limit for verified business accounts with a good transaction history.
Payout fees vary by method: bank transfers start at 0.2%, stablecoin withdrawals at 0.1%—no hidden charges, with volume-based discounts.
We hold global regulatory licenses including Hong Kong MSO, and comply with GDPR, AML5, and local financial regulations in 100+ markets.
For individuals: government-issued ID + address proof; for businesses: company registration, tax ID, and beneficial owner information.
We operate in 100+ countries/regions, excluding sanctioned territories. Contact support for detailed coverage in your target market.
Our dedicated compliance team monitors global regulatory updates, adjusting policies and processes in real time to ensure ongoing compliance.
Digital assets are stored in multi-signature hot/cold wallets; fiat funds are held in segregated bank accounts—insured against theft or loss.
Yes, we use end-to-end encryption (AES-256) for all data transmission and storage, complying with global data protection standards.
We leverage AI-driven risk control, real-time transaction monitoring, and anomaly detection to block fraudulent activities before they occur.
Contact our 24/7 security team via the dedicated support channel or security@payspay.com—we respond to critical issues within 1 hour.